BASW Cymru Practice Workshop: Communication and Outcomes in a Complex World of Social Work in Wales

Communication is vital in Welsh social work because it builds trust, enables co-production, and ensures culturally sensitive, rights-based practice—directly improving outcomes for individuals. When communication is clear, inclusive, and empathetic, people are more likely to engage, feel empowered, and receive support that meets their needs. • In Wales, communication is not just a skill—it’s a core intervention. • It affects how individuals experience services, understand their rights, and participate in decisions. • Investing in reflective, inclusive, and culturally competent communication leads to better outcomes, stronger relationships, and more ethical practice.

Presented by Nicola Howard: Nicola is a highly experienced social worker, Approved Mental Health Professional (AMHP), and educator with over two decades of practice in statutory mental health and social care services. She previously undertook the role as Co-director of the AMHP Programme at Swansea University, where she led postgraduate training and curriculum development for future AMHPs across Wales. Her frontline experience spans both adult and children’s services, with a particular focus on crisis intervention, neurodivergent assessments, and safeguarding. Nicola has worked extensively on Emergency Duty Teams, conducting out-of-hours mental health assessments and managing high-risk situations with professionalism and compassion. Nicola’s practice is grounded in trauma-informed, rights-based approaches, and she is a passionate advocate for ethical decision-making in mental health law. She co-founded Joining Dots, a specialist consultancy offering holistic assessments, training, and supervision for professionals working with neurodivergent individuals and families. She holds multiple postgraduate qualifications in social work, AMHP practice, and professional development, and is widely respected for her contributions to AMHP education, reflective supervision, and inclusive practice.