We welcome your feedback
BASW welcomes feedback from members, whether comments, compliments, suggestions or complaints.
BASW is committed to providing high-quality services and ensuring a positive experience of the association for all our members.
We aim to learn from member feedback so that we can maintain good services, find out what is working and make improvements and resolve problems as quickly as possible.
How to raise a concern to BASW
If something does go wrong, please tell us about it as soon as possible so we can rectify the situation and improve for the future. It also helps us learn if you tell when things go right.
Please do get in touch to share any comments, concerns and feedback.
View our Member Complaints Policy below
How to raise a concern about a social worker
People that use services, carers, employers, fellow social care workers, other professions and general public should act if they have serious concerns about a social workers standard of conduct or practice that may affect public protection or confidence in the profession.
Concerns can be raised about social workers by contacting the relevant regulator.
Find guidance on how and when to make a complaint about a worker or someone applying to register on the regulators website. For more details view the regulator pages:
- In England you can raise concerns with the regulator Social Work England.
- In Northern Ireland contact the Northern Ireland Social Care Council (NISCC)
- In Wales contact Social Care Wales.
- In Scotland contact Social Social Services Council (SSSC)